First, particularly given the super affordable price, which I obviously ordered online (as we all know, when it comes to online, quality is not always the most predictable), I was impressed receiving these adorable pots! Both the colors (I love the green!) and the range of sizes in which the pots come (including: Large 11-1/2" W X 8-1/2"; Medium 8-1/2" W X 6-1/2; Small 6-1/2" W X 5-1/4") make them a really aesthetic and utilitarian purchase.Unfortunately, while my package appeared to have been wrapped well (there was ample padding, and the small pot survived unscathed!), I think a piece of the padding they used shifted during hectic Holiday shipping, which caused the pots to move around inappropriately, and 2 to break. :(Thankfully, Tom got back to me immediately, and offered to replace the trio as soon as I supplied him with some photos of the damage in question. I received the replacement pots (super well-padded and fully intact) quickly, and my Mom, for whom I purchased the set for Christmas, was as thrilled as I upon receiving them. Her palm tree had actually been sitting in too small a pot for so long that the "dirt" was basically just roots! Suffice to say, it was starting to look a little glum, and had been bumming her out. Thankfully, after transferring it to the new 8.5" pot, that tree is looking MUCH perkier, and the aesthetic of the new pot even goes better with her apartment than the last! Watching her sweet little palm grow into the next size up will be a pleasure given its tasteful and functional new homes.Thank you, Tom & Co., for both making **AND standing by** such a wonderful product! I will definitely be purchasing from your company again.